have a basic, serious fault that was not known at the time of purchase
does not do the job that you were led to believe it would do
does not match the sample you were shown, or
does not fit the description
The item(s) must be in original packaging and in an unused condition.
We are unable to offer a refund if you:
have chosen the incorrect size/fit. However we will happily offer you an online credit to purchase a replacement.
change your mind about a product. This includes if you have found a cheaper product elsewhere, have bought a gift that is unsuitable, or circumstances have changed and the goods are no longer required.
knew, or should have known about a fault when the goods were bought, for example as "seconds". However, if a "second" has a fault that you were not aware of, or could not have discovered upon a reasonable inspection when the item was bought, your rights are not affected
are unable to prove that you purchased the item from us
are responsible for damaging the goods by not following the instructions, general wear and tear or misusing the product.
Customers that have purchased products through other stockists or websites will need to check with the individual store in regards to their refund policy as we can only exchange items purchased from CLS Website.
If you have a query in relation to our service or products, please contact us and we will get back to you as soon as possible. We aim to respond to all inquiries within 48 hours.
Once we have contacted you, we will keep you informed of the progress of your inquiry and aim to have it resolved within 5 working days.
Further information on Refund Policies may be found on the West Australian Department of Commerce Website